Orders are processed within 1–3 business days. Delivery typically takes 5–20 business days, depending on your location. You'll receive a tracking number once your order has been shipped.

Once your order ships, we'll send you a confirmation email with a tracking number. You can use this tracking information to monitor your package's journey.

Yes! Paw Central proudly ships to customers in many countries around the world.

Shipping costs are calculated at checkout based on your location and the products in your order. We also offer free shipping on eligible orders.

If your order has not yet been processed, we'll do our best to make changes or cancel it. Please contact us as soon as possible after placing your order.

We accept all major credit and debit cards, as well as other secure payment methods available during checkout.

If your order arrives damaged or defective, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll work quickly to resolve the issue.

We're sorry for the inconvenience. Please contact our customer support team with your order number and photos of the item you received, and we'll make it right.

Tracking updates may take 24–48 hours after shipment. If there has been no update for several days, please contact us, and we'll investigate with the shipping carrier.

While most orders arrive within the estimated timeframe, occasional carrier or customs delays can occur. If your order is significantly delayed, please reach out to our support team for assistance.

Yes. We accept returns on eligible items in accordance with our Return & Refund Policy. Items must be unused, in their original condition, and returned within the specified return period.

We carefully select products designed with quality and pet safety in mind. Please follow the product instructions and always supervise your pet when using toys or accessories.

If you have any questions or need assistance, simply reach out through our Contact Us page or email our customer support team. We're always happy to help and aim to respond as quickly as possible.