Shipping policy

At Paw Central, we strive to deliver your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Once your order has been processed and shipped, you will receive a confirmation email with your tracking information.

  • During busy seasons or promotional events, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 5–10 business days

  • Australia & New Zealand: 7–12 business days

  • Europe: 7–14 business days

  • Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

We also offer free shipping on eligible orders, as indicated during checkout or promotional campaigns.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Paw Central is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

If you notice an error, contact us as soon as possible. We'll do our best to update your information before your order ships.

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays can occasionally occur. If your package appears lost or has not arrived within the expected delivery window, please contact our support team, and we'll be happy to assist you.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging. We'll work quickly to provide a suitable resolution.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.

Contact Us

If you have any questions about your shipment, please contact our customer support team. We're always happy to help.